Batbat Privacy Policy — Your data is completely safe with us

1 Introduction

Batbat is a trusted online gaming platform in Bangladesh. We are committed to protecting our users' privacy. This Privacy Policy explains how Batbat collects, uses, stores, and safeguards your personal information.

By using the Batbat website or mobile app, you agree to this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact our support team.

This policy applies to all Batbat services, products, and digital platforms. We review this policy regularly and update it as needed to ensure your privacy is always protected.

2 What Information We Collect

Batbat collects two types of information from you — details you provide directly, and data gathered automatically as you use the platform.

Personal Identification Information

• Full Name, Date of Birth & Gender
• Mobile Number & Email Address
• National ID or Passport Number (for KYC verification)
• Current Address & District

Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket, etc.)
• Transaction History & Amounts
• Deposit & Withdrawal Dates and Times

Technical Information

• IP Address & Device Information
• Browser Type & Operating System
• Session Duration & Page Visit Data
• Cookies & Local Storage Data

Gaming Information

• Game Types & Number of Games Played
• Betting History & Results
• Bonus Claim & Usage Records
• Login & Logout Timestamps

3 How We Collect Your Information

Batbat collects your information through several methods. We believe it is our responsibility to keep you informed about each of them.

4 Purpose of Data Use

Batbat uses collected data only for specific, legitimate purposes. We never use your information for unrelated activities.

• Account Management: For managing login, security, and account settings.
• Identity Verification: To complete the KYC process and prevent fraud.
• Transaction Processing: For processing deposits, withdrawals, and bonus payouts.
• Service Improvement: To make your gaming experience smoother and more enjoyable.
• Security Assurance: To prevent fraudulent activity and money laundering.
• Legal Obligations: To meet the requirements of applicable laws and regulatory authorities.
• Promotional Communications: To send you offers and updates with your consent.
• Customer Support: To resolve your issues quickly and effectively.

5 Data Sharing Policy

Batbat never sells your personal information to third parties. In certain circumstances, however, limited data sharing may be necessary.

When Your Data May Be Shared

• Payment Processor: Minimal data is shared with mobile banking partners solely to complete transactions.
• Game Provider: Only the data required for game sessions is shared with third-party game studios.
• Legal Obligations: Upon a court order or a lawful request from a government authority.
• Fraud Prevention: Information about suspicious activity shared with relevant security authorities.

Third-Party Obligations

All third parties with whom Batbat shares data are bound by strict confidentiality agreements. They may only use the data for specified purposes and are prohibited from passing it on to any other party.

6 Cookie Policy

Batbat uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device.

Cookies We Use

• Essential Cookies: For core platform functionality — maintaining login sessions, security verification, and more.
• Functional Cookies: To remember your preferences, such as language and notification settings.
• Analytics Cookies: To understand platform traffic and usage patterns.
• Security Cookies: To prevent unauthorized access and fraud.

Cookie Controls

You can block or delete cookies from your browser settings. Keep in mind, however, that disabling essential cookies may affect certain platform functionality.

7 Data Protection Measures

Batbat uses industry-leading security technology to protect your data. Our security team monitors systems 24/7.

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewall system to prevent unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Data Masking: Sensitive information is masked before being stored in the system.
• Access Control: Only authorized personnel have access to specific data.

8 Data Retention Period

Batbat retains your data only for as long as necessary. Retention periods are determined by both legal obligations and legitimate business needs.

9 Your Rights

As a Batbat user, you have several important rights over your own data. We respect these rights and are committed to upholding them.

10 Minor Protection

Batbat strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.

If we become aware that a minor has registered an account, it will be suspended immediately and all associated data will be deleted. If a parent or guardian suspects their child is using Batbat, please contact our support team.

11 Policy Updates

Batbat reserves the right to update this Privacy Policy when needed. For significant changes, we will post a notice on the platform at least 14 days in advance and send an SMS to your registered mobile number.

Continued use of the platform after any changes are made constitutes your acceptance of the updated policy. Always check the "Last Updated" date at the top of this page to ensure you are reading the latest version.

12 Contact

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team.

Send your data deletion request, correction request, or any privacy-related complaint by email. We take every request seriously.